Shipping policy
Delivery Areas
- We ship our products from our workshop located in the Paris suburbs.
- Deliveries are available within mainland France and the European Union.
- For other destinations (international), please contact us before placing your order.
Delivery Methods
- Shipments are mainly made via La Poste (Colissimo) or Chronopost with a tracking number provided by email.
- Hand delivery can be arranged in Paris, by appointment only.
Processing and Shipping Times
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Standard products (non-customized): Shipped within 3 to 5 business days after order confirmation.
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Customized products (Custom Chainstitch): Shipping time depends on the production time, as specified in the quote or on the product page.
- Carrier delivery times are independent of order preparation times.
Shipping Costs
- Shipping costs are automatically calculated when placing the order and displayed before payment confirmation.
- Costs include preparation, packaging, and shipping.
Order Tracking
- Once the package has been shipped, a tracking number will be sent by email so you can track your delivery online.
- The customer is responsible for providing a complete and accurate delivery address.
Delivery Delays and Issues
- We cannot be held responsible for delays attributable to the carrier or problems related to an incorrect address.
- In case of a lost or damaged package, please contact us so we can file a claim with the carrier.
Undelivered Packages
- If the package is returned to the sender due to an incomplete address or failure to collect it on time, reshipping costs will be at the customer’s expense.
Contact
For any questions regarding shipping or tracking your order, please contact us at:
helloblurryroad@gmail.com